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Support
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Fairway
Marketing Group (FMG) is committed to providing its customers with products
that offer the highest standards in quality and performance. It's our
promise to make that extra effort beyond what's expected.
If your company does not have
an annual support contract with Fairway
Marketing technincal support is billable by credit card per incident.
Please see Pricing for details.
The Fairway Marketing Group (FMG) promise means:
- 1 year support contract included with every FMG POS solution
- Professionals on staff to answer your questions
- Quick response time (immediate up to one hour)
- 24-hour Web site product support information
- 24-hour E-mail support
- Low-cost extended support contracts
... and a promise to be there when you need us - something only a company
like Fairway Marketing Group (FMG) can provide
With our promise you can be confident
that highly trained professionals will be working with you every step
of the way to ensure your satisfaction and success.
Phone
Support
FMG provides a solid foundation
of support to help you maximize your investment in our state-of-the-art
POS solution. Telephone product support is available to customers
who have purchased a support contract. Support is available 9AM-5PM
Eastern Time, Monday through Friday, excluding holidays, at (813) 961-5026.
Our product support center is staffed with specialists who are adept
at helping users solve any problems that may be encountered while using
FMG POS solutions.
Phone support
contracts are available for most FMG POS products.
Please contact us for pricing
information.
Training
The
successful installation of a computer-based POS solution necessitates
comprehensive capabilities for training the customer to operate and
maintain the system independently. FMG has an excellent record of training
customers in the operation and use of our POS solutions. A variety of
hands-on training programs to meet all skill levels can be made available
for a nominal fee. Please contact us for pricing
information.
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